Setting up the security questions means that if you forget your BSAFE password you will be able to renew it yourself online by following the ‘don’t know your password’ link on the BSAFE login screen. If you haven’t set the security questions up you need to call IT Support to reset the password.
When you set up the security information you have to choose 7 questions from a list of 20 – these questions have been selected as easy to remember the answers, as they are historical therefore will not change e.g. name of first school, mothers birth place, etc. NB. The answers to each of the 7 questions must be different, so avoid two questions that would have the same answer. Answers don’t have to be true, so if you don’t know the answers you can make them up, however it’s important that you remember the answers that you gave as if you forget your password in the future, you will not be able to reset it, either online or by phone, unless you can answer all 7 questions correctly, i.e., with exactly the same answers as you gave initially
Tips
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Write down the answers exactly as entered and keep in a safe place
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Answers are not case sensitive and spaces are ignored so if you set the answer for your first school as “Greyfriars” you can later answer as “greyfriars” “grey friars” “grey Friars” etc, as they will all be accepted. However, if the answer was St John’s, if you subsequently answer as St Johns or Saint John’s both would be rejected as incorrect
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You only have to set your questions up once, but you can elect to change them at any time e.g., if you want to make them easier to remember