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Privacy Policy

Welcome to the BA Clubs privacy policy.

BA Clubs (“We”) is committed to protecting and respecting your privacy. This policy sets out the basis on which we will process any personal data we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is BA Clubs of Concorde Club, Crane Lodge Road, Cranford, Middlesex, TW5 9PQ.

Information we collect
We collect any personal data that has been voluntarily provided by you (for example via the contact form), together with personal data we learn about you from your use of the site. Such information can include your personal details, such as name, email address and telephone number and any other personal data you make available to us.

How we use your information
We will use your personal data to:

  • provide our services to you;
  • communicate with you;
  • delivery orders you place through the website;
  • ensure that the content of the website is made available to you;
  • send you offers and news about our products and services;
  • we may use your information for internal profiling, research and demographic purposes;
  • provide to Altitude rewards so you can fully benefit from the Altitude rewards section of the website.  For further details on how Altitudes rewards may use your personal data, please see the Altitude rewards section of the website.

If you change your mind and decide that you no longer want to receive marketing from us, please contact us at enquiries@baclubs.com or +44 (0)20 8513 2000.

Disclosing information
Save as set out in this policy, we will not sell your personal data to third parties for marketing purposes, or display your personal data on the internet.

We may also pass your personal data to the following: (i) British Airways Plc or any British Airways group undertaking (as defined in section 1161 of the Companies Act 2006) (ii) third parties that process personal data on our behalf (iii) to third parties in the event that we propose to sell or otherwise dispose of some or all of our business).  Your personal data may be transferred to a destination outside the EEA, where it may be processed and/or stored.  The transmission of information via the internet cannot be completely secure.  Although we always take care to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site.  The transmission of your personal data is at your own risk.  Once received, we will put in place appropriate security proceedings to safeguard your personal data.

We will not disclose your information to any person, other than those persons or organisations mentioned above, unless required to:

(a)   conform to legal requirements or comply with legal process;

(b)   assist in the investigation of suspected illegal or wrongful activity, or

(c)   protect and defend our rights or property.

IP addresses and cookies
“Cookies” are small pieces of information sent by a web server to a web browser which enables the server to collect information from the browser. You can find out more about cookies on http://www.allaboutcookies.org/. We may use cookies for a number of purposes, for instance to simplify the logging on process, to help ensure the security and authenticity of registered users and to enable traffic monitoring. Our website uses Google Analytics to help analyse how users use the site. This analytical tool uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate your use of our website and to compile statistical reports on website activity for us.

We may collect certain information about you via the website. This includes information that you provide by filling in forms on the website, ordering goods or services from our website, details of your visits to the website and the resources that you access, and information you supply if you report a problem with the website.

You do not need to allow your browser to accept cookies in order to browse much of the website or to access many of our services. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. 

Change of policy
If we decide to change our privacy policy we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Contact
If you have any questions, comments or requests regarding this privacy policy they should be sent to us at enquiries@baclubs.com